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Refund policy

Return & Exchange Policy

We want you to love your Break Time jewellery. If not, here’s how returns and exchanges work:

Standard Returns

  • You can return any non-custom product within 30 days of delivery – no questions asked.

  • Refunds will be issued to your original payment method or as store credit.

  • Shipping costs are non-refundable. If your order had free shipping, our actual shipping cost will be deducted from the refund.

  • Return shipping is your responsibility.

Defective Items

  • If your item has a manufacturing defect (not wear & tear), you can return it within 30 days.

  • Once inspected, we’ll either refund you in full (including shipping) or send a free replacement. We’ll also reimburse your return shipping if you send us proof of cost, up to 10 euros max.

Exchanges

  • Exchanges are possible within 30 days.

  • You pay to ship the bracelet back.

  • If the item was bought at full price, we cover shipping of the new bracelet. If it was bought with a discount/free shipping promotion, you cover both ways.

Important Notes

  • Returned items must be unworn and in original packaging.

  • Custom sizes, custom color combinations, and custom engravinged items cannot be refunded.

  • Engraved bracelets can be exchanged (size/rope color) for a 10€ remake fee.

  • Rope replacement service is also available for 10€.

How to Start a Return

  1. Click [HERE] to submit your request.

  2. Wait for our approval email.

  3. Send your item(s) back to:
    Break Time ducan, Trogirska 8, 21000 Split, Croatia
    (Use a trackable service, mark as “zero value” if outside the EU. Please note that if Croatian customs charges any custom fees, they will be deducted from your refund.)

Processing

  • Once we receive and inspect your return, we’ll confirm by email.

  • Refunds, store credits, or exchanges are processed within 3 business days.

Lost Orders

If your order is confirmed lost by the postal service used for your order, you may choose a full refund or a free reshipment. (Investigations usually take 2–3 weeks.)

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