Atelier & Store Trogirska 8 Split 10:00-22:00

Custom engraving available - Read More
SHOP BRACELETS

10% off one bracelet
15% off two or more

Discount is automatically applied at check-out. Ocean collection excluded.

Shipping policy

.Production Time

  • Each bracelet is handmade to order. Please allow 1–2 business days for production before shipping.

  • Once your order is shipped, you’ll receive a tracking number by email.

Shipping Options

  • Croatia

    • DPD – 7€ (+2€ if Cash on Delivery)

    • Local Pickup (Split shop, Trogirska 8) – Free

  • Poland, Slovakia, Slovenia, France, Austria, Germany

    • Croatian Registered Post – 10€

    • DPD – 15€

  • Other European countries (UK, Greece, Spain, Ireland, Netherlands, Romania, etc.) - Croatian Registered Post – 10€

  • USA 

           -  Croatian Post / USPS (7-15 working days) - 12 USD (plus custom taxes, which are calculated and included in the shipping cost based on order value, so you will not have anything else to pay upon arrival of the order)

           - DHL Express (2–4 working days) – 65 USD (custom taxes not included - they will be calculated by DHL and you will receive an email from them with the additional cost)

  • Hong Kong SAR, Japan, Mexico, Turkey, Australia, Canada, New Zealand  
    • Croatian Registered Post – 10€

  • Other countries

    • Contact us for a DHL quote (usually around 75€).

Delivery Times

  • Croatia: 2–3 working days (DPD).

  • Europe: 7–14 working days (Croatian Post).

  • UK and USA 7-10 working days (longer during busy periods)

  • Remote destinations via Croatian Post:  4-6 weeks (but could be longer especially during busy periods)
  • DHL Express worldwide: 2–5 working days

⚠️ Note: Croatian Post does not update tracking until parcels reach the destination country. Please check tracking regularly and make sure someone is available for delivery.

Customs & Duties

  • For countries outside the EU, customs duties and taxes are the buyer’s responsibility, except for US orders shipped with Croatian Post/USPS for which the duty tax is calculated and included in the shipping price.

Returned Packages

  • If your parcel is returned due to unsuccessful delivery (and we shipped to the correct address with valid tracking), the shipping cost will be deducted from your refund.

Lost Orders

  • If Croatian Post confirms your order is lost, you may choose a full refund or free reshipment.

  • Investigations can start 3 weeks after the last tracking update and usually take ~2 more weeks.
Back to top